Confidential Client
Receptionist
Amman · Full-time · On-site · Ref: PWP-29668357
The Receptionist and Front Desk Administrator is responsible for providing a professional and welcoming first point of contact for visitors, clients, suppliers, and employees. The role manages incoming telephone calls, visitor inquiries, appointments, correspondence, records, and general front-office administration. The successful candidate should demonstrate excellent customer service, communication, organization, and problem-solving skills while maintaining a professional appearance and ensuring the reception area operates efficiently.
Responsibilities
- Welcome visitors professionally, identify the purpose of their visit, and direct them to the appropriate employee, office, or department.
- Answer, screen, transfer, and manage incoming telephone calls.
- Take accurate messages and ensure they are communicated promptly.
- Provide visitors and callers with accurate information regarding the company, its services, and office locations.
- Schedule appointments, meetings, and visitor arrangements and maintain updated calendars.
- Receive, sort, distribute, and prepare incoming and outgoing mail, documents, and courier deliveries.
- Maintain an organized, professional, and presentable reception area.
- Respond professionally to general inquiries, customer concerns, and complaints and refer complex matters to the appropriate team member.
- Prepare, type, proofread, scan, print, and file documents and correspondence.
- Maintain accurate visitor logs, telephone records, appointment schedules, and administrative files.
- Receive payments, issue receipts, and maintain related records when required.
- Support the preparation of invoices, payment records, balance sheets, or other basic administrative documents when assigned.
- Monitor office supplies and coordinate replenishment when necessary.
- Provide general administrative support to management and other departments.
- Handle confidential information with discretion and professionalism.
- Follow company policies, security procedures, and health and safety requirements.
Qualifications
- Two-year diploma, or equivalent qualification.
- A university degree is not required.
- One to two years of experience in reception, customer service, front-office administration, or a similar position is preferred.
- Good command of Arabic and English.
- Familiarity with Microsoft Office, email, calendars, and basic office systems.
- Ability to answer telephone calls and communicate information clearly and professionally.
- Basic knowledge of filing, document management, appointment scheduling, and administrative procedures.
- Ability to work on-site and commute reliably to the office.
- Professional appearance and a positive, service-oriented attitude.
Experience Required
2 years
Education Required
Industry
Consulting
Skills
Customer service, telephone etiquette, verbal communication, written communication, visitor management, appointment scheduling, calendar management, front-desk administration, administrative support, record keeping, filing, document preparation, email management, complaint handling, problem-solving, attention to detail, organization, multitasking, time management, professionalism, confidentiality, teamwork, adaptability, Microsoft Office, computer literacy, Arabic communication, English communication
Submitting an application does not guarantee shortlisting, a client interview, or employment. PeopleWise Partners does not charge candidates recruitment or placement fees.